SparkMeSparkMe

Privacy Policy

Effective Date: June 3, 2026Last Updated: June 3, 2026

Welcome to SparkMeAI.com ("SparkMeAI", "we", "our", or "us"). This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use SparkMeAI, including our website, applications, AI characters, chat features, premium features, generated content, virtual credits, media features, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that your information will be handled as described in this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create or use an account, we may collect:

  • Email address;
  • Username or display name;
  • Avatar or profile image;
  • Login credentials or authentication tokens;
  • Third-party login identifiers, such as Google account identifiers;
  • Account status, subscription status, and account settings.

1.2 Profile and Preference Information

You may provide or generate information such as character preferences, language preferences, chat preferences, content preferences, user settings, and feedback or support requests.

1.3 AI Interaction Data

When you use AI features, we may collect and process:

  • Chat messages;
  • Prompts and instructions;
  • Character interactions;
  • AI-generated text, images, videos, voice messages, and other media;
  • Conversation history;
  • Media unlock history;
  • Usage limits, quota usage, and virtual credit activity;
  • Safety, abuse, and moderation signals.

1.4 User Content and Uploaded Media

If you upload, submit, or provide content, we may collect uploaded files, images, videos, audio, or other media, metadata associated with uploaded files, character settings or custom prompts, and other content you make available through the Service.

1.5 Payment and Subscription Information

Payments may be processed by third-party payment providers. SparkMeAI does not store full payment card numbers. We may receive and store limited payment-related information, such as payment status, subscription plan, billing period, purchase history, transaction identifiers, and refund or chargeback information.

1.6 Technical and Device Information

We may automatically collect:

  • IP address;
  • Device type, browser type, and operating system;
  • Language settings and referrer URLs;
  • Pages and features used;
  • Access times, error logs, and security logs;
  • Approximate location derived from technical information;
  • WebSocket or API connection metadata.

1.7 Cookies and Similar Technologies

We may use cookies, local storage, pixels, analytics technologies, and similar tools to keep you signed in, remember preferences, improve performance, measure usage, detect abuse or fraud, and support analytics. You may be able to control cookies through your browser settings, but disabling certain technologies may affect Service functionality.

2. How We Use Information

We may use information to:

  • Provide and operate the Service;
  • Authenticate users and secure accounts;
  • Generate AI conversations, images, videos, voice messages, and other content;
  • Personalize characters, recommendations, and user experience;
  • Process purchases, subscriptions, redeem codes, Sparks, and virtual credits;
  • Maintain chat history, media access, and unlock records;
  • Provide customer support;
  • Debug, analyze, and improve the Service;
  • Detect, prevent, and investigate fraud, abuse, security incidents, prohibited content, and policy violations;
  • Enforce our Terms of Service and other policies;
  • Comply with legal obligations and respond to lawful requests.

3. AI Processing and Human Review

Your prompts, messages, media, and other interaction data may be processed by AI systems and service providers to provide Service functionality. To improve service quality, safety, compliance, and operations, SparkMeAI may use automated moderation, human moderation, human review, customer support personnel, and human-assisted operational processes. Authorized personnel may access limited account information, chat content, generated content, or usage information when reasonably necessary for support, safety, abuse prevention, legal compliance, quality assurance, or platform operations.

4. AI-Generated Content Notice

AI-generated content may be inaccurate, incomplete, inconsistent, unexpected, fictional, or inappropriate. AI-generated content should not be considered professional advice, factual information, or a real-world commitment by any character. Users are responsible for how they use, store, share, or rely on AI-generated content.

5. Sharing of Information

We do not sell your personal information. We may share information with:

5.1 Service Providers

Service providers may include cloud hosting providers, storage and CDN providers, AI model or infrastructure providers, payment processors, email and notification providers, analytics providers, security and fraud-prevention providers, customer support tools, and logging and monitoring providers. These providers may process information only as needed to provide services to us, subject to applicable agreements and safeguards.

5.2 Legal, Safety, and Compliance

We may disclose information if we believe disclosure is reasonably necessary to comply with law, regulation, legal process, or government request; enforce our Terms or policies; detect, prevent, or address fraud, abuse, or security incidents; protect the rights, safety, and property of SparkMeAI, users, or others; or report suspected illegal content or activity where required or appropriate.

5.3 Business Transfers

If SparkMeAI undergoes a merger, acquisition, financing, asset sale, restructuring, bankruptcy, or similar transaction, information may be transferred as part of that transaction.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain accounts and user preferences, preserve chat history and media access, process payments and subscriptions, provide customer support, maintain security and fraud-prevention records, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations. Some information may be deleted, anonymized, archived, or retained in backups for a limited period after account deletion.

7. Account Deletion

You may request deletion of your account through available account tools or by contacting us. Upon deletion, account access may be terminated and personal information may be deleted, anonymized, or archived. Certain records may be retained where necessary for legal compliance, payment records, fraud prevention, dispute resolution, or policy enforcement. Deletion may affect access to subscriptions, Sparks, chat history, generated content, unlocked media, and other account-related benefits.

8. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your information; restrict or object to certain processing; withdraw consent where processing is based on consent; and opt out of certain marketing communications. Requests may be submitted to support@sparkmeai.com. We may need to verify your identity before processing certain requests. Some requests may be limited by legal, security, fraud-prevention, technical, or operational requirements.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.

10. Data Security

We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, loss, misuse, and destruction. However, no system is completely secure. We cannot guarantee absolute security of information transmitted or stored through the Service. You are responsible for keeping your account credentials secure.

11. Children's Privacy

SparkMeAI is intended only for adults who are at least 18 years old, or the age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from minors. If we learn that a minor has provided personal information or accessed the Service, we may delete associated information, restrict access, terminate the account, and take other appropriate action. Reports involving minors may be submitted to support@sparkmeai.com.

12. Third-Party Services

The Service may contain links to or integrations with third-party websites, products, payment providers, authentication providers, analytics tools, or other services. We are not responsible for the privacy practices, content, policies, or security of third-party services. You should review the privacy policies of those third parties independently.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on SparkMeAI.com or otherwise made available through the Service. If changes are material, we may provide additional notice where required by law. Your continued use of the Service after changes become effective means you acknowledge the updated Privacy Policy.

14. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact:

Email: support@sparkmeai.com
Website: https://sparkmeai.com